Shipping & Delivery Policy

Last updated: August 2026

1. Shipping Areas

We currently provide shipping exclusively within India. Please note that deliveries to certain remote or highly restricted pin codes may take longer than standard estimates or, in rare cases, may be entirely excluded from our service area.

2. Processing Time

After your order confirmation, it typically takes 1 to 3 business days for us to securely pack your items and hand them over to our trusted courier partners. Certain specialized or high-demand products may require a longer processing time; if so, this will be explicitly mentioned on the product's detail page before you purchase.

3. Delivery Time

Once shipped, estimated delivery windows generally range from 3 to 7 business days, strictly depending on your location. Please note that these are estimates. Delays due to courier operational issues, national holidays, local festivals, or unforeseen force majeure events are possible.

4. Shipping Charges

Shipping costs vary based on the products ordered and your location. We may offer free shipping promotions on certain orders, which will be clearly indicated. Any applicable shipping charges, as well as extra charges for specific payment methods like Cash on Delivery (COD), are transparently calculated and displayed at checkout before you finalize your payment.

5. Order Tracking

As soon as your order leaves our facility, you will receive tracking information via email or SMS. You can also monitor your order's live status at any time by logging into your account or by entering your specific Order ID on our tracking page.

6. Failed or Undeliverable Shipments

Shipments may fail if the provided address is incorrect/incomplete, if you are unavailable during multiple delivery attempts, or if the courier marks the location as undeliverable. In such cases:

- The courier may attempt a re-delivery.
- If delivery ultimately fails, the package will be returned to the sender.
- We will process a refund to your original payment method, but we reserve the right to deduct the initial shipping cost and a return processing fee from the refund amount.

7. Risk & Ownership

Until the package is successfully delivered to you, Foldcart and our courier partners maintain responsibility for the item. Once the package is marked as delivered to your address, the risk of loss and ownership passes entirely to you.

8. Contact for Shipping Issues

If your package is delayed, suspected lost, or misdelivered, please immediately report it to our support team:
Email: hello@foldcart.in