Refund, Return & Exchange Policy

Last updated: August 2026

1. Overview

At Foldcart, our primary focus is ensuring you receive high-quality, undamaged products. Therefore, we primarily promote and process exchanges for damaged or defective products. We generally do not accept returns for "change of mind" or without a valid issue originating from our side. Because policies vary depending on the product, you must verify the specific return/exchange window and conditions directly on the product page before placing your order.

2. Return & Exchange Windows

Not all products share the same policy. Based on the item type and supplier:

- No Return/Exchange: Some products are strictly non-returnable (these will be clearly marked).
- Short Window: Some products have a strict 1 to 2-day window from the time of delivery.
- Extended Window: Some products allow for more than 5 days.

Users must verify these details on the individual product pages before purchasing.

3. When Returns or Exchanges Are Allowed

We will process a return or exchange under the following conditions:

- You received a damaged or defective product.
- The wrong product was delivered to you.
- There is any verifiable issue originating from our side (e.g., shipping damage, incorrect variant).

If we exceptionally agree to accept a return for any other reason on a case-by-case basis, it will be explicitly communicated to you in writing by our support team.

4. Conditions for Return

To be eligible for a return or exchange, the product must be in the exact same condition that you received it. This means it must be completely unused, with all original packaging, tags, accessories, and manuals intact. If the returned item does not meet these conditions, we reserve the right to strictly refuse the return or exchange.

5. Process & Timeline

If you experience an issue, you must report it within 2 to 3 days of delivery (or within the specific window mentioned on the product page).

Step 1: Contact our support team via email or our contact form with your Order ID and detailed photos/videos of the issue.
Step 2: Our team will verify the claim and approve or deny the request.
Step 3: If approved, a courier will be assigned to pick up the product from your location.
Step 4: Once the product is received back at the warehouse and inspected, your refund will be processed within 7 days.

6. Refund Method & Processing Fees

Method: Approved refunds will be strictly routed back to the original payment method used during checkout via our payment gateway, Razorpay. It typically takes 3 to 7 business days for the amount to reflect in your bank account after we initiate the refund.

Processing Fees: If the issue is not from our side (for instance, if we exceptionally accept a return where the item is not damaged), we will deduct a processing fee from your refund amount. This fee is not fixed; it varies based on the product dimensions, weight, and your shipping location. You will be informed of this exact fee before the return process is initiated.

7. Exchanges

Exchanges are primarily reserved for damaged or defective items. We will exchange the damaged item for the exact same product and variant. If that specific variant is out of stock, we will offer the nearest available alternative or a full refund. The replacement product will be shipped only after the damaged item has been picked up and verified by our team.

8. Non-Returnable Items

Certain categories of products cannot be returned under any circumstances due to hygiene, safety, or customization reasons. This may include, but is not limited to, certain electronics, personal care items, and custom-made products. We heavily emphasize that you check the product page, which will clearly state "Non-returnable" if the item falls into these categories.

9. Your Rights & Our Rights

We reserve the right to strictly reject any returns or exchanges that do not meet the aforementioned conditions. We also reserve the right to modify or update this policy over time. Any updated versions will be posted directly on this page.

10. Contact Support

To initiate a return or exchange, or if you have any questions regarding this policy, please contact our support team at:
Email: hello@foldcart.in